Frequently Asked Questions

Can you match Pantone Colours not listed?
Yes most Pantone colours can be matched call customer service on 01384 400355 for price and availability


Can I have these colours in any type of Powder?
All the colours displayed are available in Epoxy, Epoxy Polyester, Polyester Leatherette or Polyester Fine texture. You can even specify your preferred percentage gloss level eg 40%


Can AVACE match powders in other colour standards besides RAL Design, NCS and Pantone?
Yes we can match most industry colour standards such as BS 4800, BS 381c, RAL, RAL Effect, Munsell, Dulux and Farrow & Ball


Can AVACE match powders to my own colour standards?
Yes we can match any type of powder to your standard or corporate colour. Simply send a coated panel, part or paint sample and we will colour match and return your original standard with your delivery


Can AVACE make liquid paints to RAL Design, NCS, Pantone Colours?
Yes we can make air drying paints, epoxies and polyurethanes in these colours in a minimum quantity of 5lts


Can AVACE make touch up paints to match the powder paint?
Yes we can match all smooth powders, excluding metallics, for colour and gloss in a minimum order quantity of 1lt once the powder has been made


Can I pay by bank transfer rather than credit card?
If you contact our customer service desk on 01384 400355 bank details will be provided and the total amount payable. Your colour will commence manufacture on receipt of cleared funds


If I have a credit account can orders be registered to my account?
Yes an online credit facility will be created based on your main account history


How do I apply for a credit account?
Contact accounts@avace.co.uk andwe will e mail you a credit request form


Do you offer discounts for larger quantities?
The discounts available are shown on the website for each product. For orders over 200kg call customer service on 01384 400355


What are the delivery costs?
Delivery to the UK is free. Delivery is by courier, timed deliveries available on request. Delivery to Europe and the Middle East is charged see the Express and Economy Express refer to the table for rates.


What if I am unavailable when the courier deliveries?
A card will be left with the local depots contact details to arrange collection. Alternatively a further attempt will be made to deliver on the following working day


Will VAT be added to my invoice?
Yes on UK Sales only, AVACE is a vat registered company VAT No 932926312. No VAT applies on Export sales. Invoices will be sent to your postal address.